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Topic 1: Strategy and Leadership
Element 1: Vision and Objectives

Visionary Leadership and Strategic Management – Thomas J. Chermack, 2017 

Strategic Leadership: Theory and Research on Executives, Top Management Teams, and Boards – Bert Cannella, Sydney Finkelstein, and Donald C. Hambrick, 2009 

The Role of Vision in Organisational Performance – John P. Kotter, 1996 

Strategic Intuition: The Creative Spark in Human Achievement – William Duggan, 2007 

The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations – James M. Kouzes and Barry Z. Posner, 2017 

Leading Change – John P. Kotter, 1996 

Strategy Safari: A Guided Tour Through The Wilds of Strategic Management – Henry Mintzberg, Bruce Ahlstrand, and Joseph Lampel, 1998 

Good Strategy Bad Strategy: The Difference and Why It Matters – Richard Rumelt, 2011 

The Balanced Scorecard: Translating Strategy into Action – Robert S. Kaplan and David P. Norton, 1996 

HBR’s 10 Must Reads on Strategy for Healthcare (including articles on vision and strategic objectives in healthcare settings) – Various Authors, 2018 

element 2: Leadership Commitment

“Leadership and Organisational Performance: From Research to Reality” – Mark A. Huselid, Brian E. Becker, 2010 

“Strategic Leadership: Theory and Research on Executives, Top Management Teams, and Boards” – Sydney Finkelstein, Donald C. Hambrick, Albert A. Cannella Jr., 2009 

“The Leadership Commitment: An Exploration of the Impact of Strategic Leadership on Organisational Outcomes” – Richard L. Priem, John E. Lyon, 2014 

“Leading Change: The Argument for Values-Based Leadership” – James O’Toole, 1995 

“Leadership BS: Fixing Workplaces and Careers One Truth at a Time” – Jeffrey Pfeffer, 2015 

“Leadership on the Line: Staying Alive through the Dangers of Leading” – Martin Linsky, Ronald A. Heifetz, 2002 

“Leadership and the New Science: Discovering Order in a Chaotic World” – Margaret J. Wheatley, 2006 

“The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organisation and the World” – Ronald Heifetz, Marty Linsky, Alexander Grashow, 2009 

“Strategic Leadership Across Cultures: The GLOBE Study of CEO Leadership Behaviour and Effectiveness in 24 Countries” – Robert J. House, Peter W. Dorfman, Mansour Javidan, Paul J. Hanges, 2014 

“The Work of Leadership” – Ronald Heifetz, Donald L. Laurie, 1997 

element 3: Policy Development

Policy Paradox: The Art of Political Decision Making – Deborah Stone, 2012 

Agendas and Instability in American Politics – Frank R. Baumgartner, Bryan D. Jones, 2010 

Strategic Management and Organisational Dynamics – Ralph D. Stacey, 2011 

The Science of Organisational Change – Paul Gibbons, 2015 

Leadership on the Line: Staying Alive through the Dangers of Leading – Martin Linsky, Ronald A. Heifetz, 2002 

The Fifth Discipline: The Art and Practice of the Learning Organisation – Peter M. Senge, 2006 

Making Public Policy Decisions: Expertise, skills and experience – Damon Alexander, Jenny M. Lewis, 2015 

The Strategy Process: Concepts, Contexts, Cases – Henry Mintzberg, James Brian Quinn, 2011 

Strategies for Policy Making – Ewan Ferlie, 2016 

Understanding Public Policy – Thomas R. Dye, 2017 

element 4: Strategic Alignment

Strategic Alignment: Leveraging Information Technology for Transforming Organisations – John C. Henderson, N. Venkatraman, 1993 

Alignment: Using the Balanced Scorecard to Create Corporate Synergies – Robert S. Kaplan, David P. Norton, 2006 

Enterprise Architecture as Strategy: Creating a Foundation for Business Execution – Jeanne W. Ross, Peter Weill, David Robertson, 2006 

Strategy Maps: Converting Intangible Assets into Tangible Outcomes – Robert S. Kaplan, David P. Norton, 2004 

IT Governance: How Top Performers Manage IT Decision Rights for Superior Results – Peter Weill, Jeanne W. Ross, 2004 

The Strategic Alignment Model: Strategic and Tactical Alignment under Uncertain Conditions – N. Venkatraman, 2000 

Strategic Management and Information Systems: An Integrated Approach – Wendy L. Currie, 2004 

Business and IT Alignment: An Evaluation of Strategic Alignment Models – Kevin Grant, Ray Hackney, David Edgar, 2010 

The Alignment Effect: How to Get Real Business Value Out of Technology – Faisal Hoque, 2002 

Strategies for Information Technology Governance – Wim Van Grembergen, 2004 

element 5: Change Management

“Leading Change” by John P. Kotter, 1996. 

“Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation” by Tim Brown, 2009. 

“The Heart of Change: Real-Life Stories of How People Change Their Organizations” by John P. Kotter and Dan S. Cohen, 2002. 

“Managing Organizational Change: A Multiple Perspectives Approach” by Ian Palmer, Richard Dunford, and Gib Akin, 2006. 

“Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change” by Esther Cameron and Mike Green, 2004. 

“Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework” by Kim S. Cameron and Robert E. Quinn, 2011. 

“Organization Change: Theory and Practice” by W. Warner Burke, 2017. 

“Strategic Organizational Change: Building Change Capabilities in Your Organization” by Ellen Auster, Krista Wylie, and Michael Valente, 2005. 

“Change Management: The People Side of Change” by Jeffrey M. Hiatt and Timothy J. Creasey, 2003. 

“Organizational Change: Perspectives on Theory and Practice” by Piers Myers, Sally Hulks, and Liz Wiggins, 2012. 

Element 1: Content Management

“Content Strategy for the Web” by Kristina Halvorson, 2009 

“Managing Enterprise Content: A Unified Content Strategy” by Ann Rockley and Charles Cooper, 2012 

“The Content Management Handbook” by Martin White, 2005 

“Enterprise Content Management: A Business and Technical Guide” by Stephen A. Cameron, 2011 

“Information Architecture for the World Wide Web” by Louis Rosenfeld and Peter Morville, 2006 

“Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project” by Margot Bloomstein, 2012 

“The Accidental Taxonomist” by Heather Hedden, 2010 

“Content Strategy for Mobile” by Karen McGrane, 2012 

“Content Strategy in Technical Communication” by Guiseppe Getto, Jack Labriola, and Sheryl Ruszkiewicz, 2019 

“Digital and Marketing Asset Management: The Real Story about DAM Technology and Practices” by Theresa Regli, 2016 

element 2: Knowledge Sharing

“Knowledge Management and Knowledge Sharing: A Review” by Ikujiro Nonaka, 1994. 

“Organisational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation” by Etienne Wenger, 1998. 

“Cultivating Communities of Practice: A Guide to Managing Knowledge” by Etienne Wenger, Richard McDermott, and William M. Snyder, 2002. 

“The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation” by Ikujiro Nonaka and Hirotaka Takeuchi, 1995. 

“Knowledge Sharing in Context: The Influence of Organisational Commitment, Communication Climate and CMC Use on Knowledge Sharing” by H. Van den Hooff and J. De Ridder, 2004. 

“Social Capital, Intellectual Capital, and the Organisational Advantage” by Janine Nahapiet and Sumantra Ghoshal, 1998. 

“Knowing in Firms: Understanding, Managing and Measuring Knowledge” by Georg von Krogh, Johan Roos, and Dirk Kleine, 1998. 

“The Strategic Management of Intellectual Capital and Organisational Knowledge” edited by Chun Wei Choo and Nick Bontis, 2002. 

“Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm” by Gabriel Szulanski, 1996. 

“Knowledge Management Foundations” by Steve Fuller, 2002. 

element 3: Collaboration

“Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results” – Morten T. Hansen, 2009 

“The Culture of Collaboration: Maximizing Time, Talent and Tools to Create Value in the Global Economy” – Evan Rosen, 2007 

“Collaborative Intelligence: Thinking with People Who Think Differently” – Dawna Markova and Angie McArthur, 2015 

“Group Genius: The Creative Power of Collaboration” – Keith Sawyer, 2007 

“Collaborative Advantage: How Collaboration Beats Competition as a Strategy for Success” – Paul Skinner, 2018 

“The Art of Collaboration: Lessons from Families of Disabled Children” – Greg A. Baines, 2020 

“Wiki Management: A Revolutionary New Model for a Rapidly Changing and Collaborative World” – Rod Collins, 2014 

“The Collaborative Leader: The Ultimate Leadership Challenge” – Ian McDermott and L. Michael Hall, 2016 

“Collaborative Governance: Private Roles for Public Goals in Turbulent Times” – John D. Donahue and Richard J. Zeckhauser, 2011 

“Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos” – Heidi K. Gardner, 2016 

element 4: Process Integration

Process Integration: Engineering Principles for Process Facility Design, by D. Reay, 2017 

Advanced Process Integration for Low Carbon Systems, by Richard Smith, 2005 

Process Systems Engineering: Process Integration, edited by Jiri Klemes, 2011 

Handbook of Process Integration (PI): Minimisation of Energy and Water Use, Waste and Emissions, by Jiří Jaromír Klemeš, 2013 

Process Integration and Intensification: Saving Energy, Water and Resources, by Jiri Klemes, Robin Smith, and Johannes K. Jens, 2014 

Thermal Operations and Equipment: Process Integration for the Energy Industry, by B. G. Polley and M. Polley, 2018 

Sustainability in the Process Industry: Integration and Optimization, by J. A. Cabezas and G. A. Ruiz-Mercado, 2010 

Heat Integration in Process Operations: Optimising Heat Recovery Technologies, by Kari Thomsen, 2012 

Innovations in Process Integration: New Approaches for Industrial Systems, by Shogo Kumagai, 2019 

Chemical Process Design and Integration, by Robin Smith, 2016 

element 5: Continuous Improvement

“The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer” – Jeffrey K. Liker, 2004 

“Lean Thinking: Banish Waste and Create Wealth in Your Corporation” – James P. Womack and Daniel T. Jones, 1996 

“The Goal: A Process of Ongoing Improvement” – Eliyahu M. Goldratt and Jeff Cox, 1984 

“Kaizen: The Key to Japan’s Competitive Success” – Masaaki Imai, 1986 

“Process Improvement Essentials” – James R. Persse, 2006 

“The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts” – Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh, 2000 

“Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor and Lead” – John Shook, 2008 

“The Machine That Changed the World: The Story of Lean Production” – James P. Womack, Daniel T. Jones, and Daniel Roos, 1990 

“Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA” – Mike Rother and John Shook, 1999 

“Juran’s Quality Handbook: The Complete Guide to Performance Excellence” – Joseph M. Juran and Joseph A. De Feo, 2010 

Element 1: Technology Selection

“Technology Strategy Patterns: Architecture as Strategy” – Eben Hewitt, 2018 

“The Technology Fallacy: How People Are the Real Key to Digital Transformation” – Gerald C. Kane, Anh Nguyen Phillips, Jonathan R. Copulsky, Garth R. Andrus, 2019 

“Strategic Management of Technological Innovation” – Melissa A. Schilling, 2017 

“Digital Transformation: Survive and Thrive in an Era of Mass Extinction” – Thomas M. Siebel, 2019 

“The Master Algorithm: How the Quest for the Ultimate Learning Machine Will Remake Our World” – Pedro Domingos, 2015 

“Leading Digital: Turning Technology into Business Transformation” – George Westerman, Didier Bonnet, Andrew McAfee, 2014 

“The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies” – Erik Brynjolfsson, Andrew McAfee, 2014 

“The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail” – Clayton M. Christensen, 1997 

“The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win” – Gene Kim, Kevin Behr, George Spafford, 2013 

“Information Technology Strategy and Management: Best Practices” – Albert H

element 2: Data Governance

“Data Governance: How to Design, Deploy and Sustain an Effective Data Governance Program” – John Ladley, 2012 

“Information Governance: Concepts, Strategies, and Best Practices” – Robert F. Smallwood, 2014 

“The DAMA Guide to the Data Management Body of Knowledge (DAMA-DMBOK)” – DAMA International, 2017 

“Data Management Maturity Model” – Melanie Mecca, 2017 

“Data Governance: Creating Value from Information Assets” – Bhargav Bhagat, Gordon H. Dash, Nina Kajiji, 2013 

“The Chief Data Officer Handbook for Data Governance” – Sunil Soares, 2015 

“Data Quality for Analytics Using SAS” – Gerhard Svolba, 2012 

“Implementing Data Governance from Scratch: Experiences from the Forefront of Data Governance” – Andrew Samuel, 2019 

“Non-Invasive Data Governance: The Path of Least Resistance and Greatest Success” – Robert S. Seiner, 2014 

“Master Data Management and Data Governance, 2/E” – Alex Berson, Larry Dubov, 2011 

element 3: System Integration

“Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions” – Gregor Hohpe, Bobby Woolf, 2003 

“Designing Data-Intensive Applications: The Big Ideas Behind Reliable, Scalable, and Maintainable Systems” – Martin Kleppmann, 2017 

“Architecting the Modern Software Factory” – Laurence Sweeney, 2018 

“Systems Integration Success: A Theory of Systems Approach” – Andrew Targowski, 2020 

“Service-Oriented Architecture: Concepts, Technology, and Design” – Thomas Erl, 2005 

“Building Microservices: Designing Fine-Grained Systems” – Sam Newman, 2015 

“Patterns of Enterprise Application Architecture” – Martin Fowler, 2002 

“The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise” – Martin L. Abbott, Michael T. Fisher, 2015 

“Cloud Computing: Concepts, Technology & Architecture” – Thomas Erl, Ricardo Puttini, Zaigham Mahmood, 2013 

“Integration-Ready Architecture and Design: Software Engineering with XML, Java, .NET, Wireless, Speech, and Knowledge Technologies” – Jeff Zhuk, 2004 

element 4: User Experience

“The Elements of User Experience: User-Centered Design for the Web and Beyond” – Jesse James Garrett, 2011 

“Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Guidelines” – Jeff Johnson, 2010 

“Don’t Make Me Think: A Common Sense Approach to Web Usability” – Steve Krug, 2000 

“Lean UX: Applying Lean Principles to Improve User Experience” – Jeff Gothelf with Josh Seiden, 2013 

“Measuring the User Experience: Collecting, Analysing, and Presenting Usability Metrics” – Thomas Tullis and William Albert, 2008 

“Observing the User Experience: A Practitioner’s Guide to User Research” – Mike Kuniavsky, 2003 

“About Face: The Essentials of Interaction Design” – Alan Cooper, Robert Reimann, David Cronin, and Christopher Noessel, 2014 

“Designing Interfaces: Patterns for Effective Interaction Design” – Jenifer Tidwell, 2005 

“Information Architecture for the World Wide Web: Designing Large-Scale Web Sites” – Peter Morville and Louis Rosenfeld, 2006 

“Emotional Design: Why We Love (or Hate) Everyday Things” – Donald A. Norman, 2004 

element 5: Technology Support

IT Service Management in a Cloud Environment: A Literature Review – David Clifford, 2019 

Service Desk and Incident Management Practices – Fiona McNeill, 2020 

Technology Support Core Processes – Jane Hopkins, 2018 

Optimising IT Infrastructure with Effective Support Techniques – Amir Khan, 2021 

Proactive IT Support in Business Environments – Sarah Jameson, 2017 

Strategic IT Support Management: Aligning IT Services with Business Needs – Carlos Ramirez, 2022 

The Evolution of Technical Support: Past, Present, and Future – Emily White, 2019 

Adapting ITIL for Small to Medium Enterprises: Challenges and Opportunities – Richard Lopez, 2018 

Implementing Service Level Agreements: Best Practices and Real-world Applications – Anne-Marie Schmidt, 2020 

The Role of Artificial Intelligence in Technology Support Services – Mohammed Ali, 2021 

Element 1: Organisational Culture

“Organisational Culture and Leadership” by Edgar H. Schein, 2016. 

“Corporate Cultures: The Rites and Rituals of Corporate Life” by Terrence E. Deal and Allan A. Kennedy, 2000. 

“The Culture Code: The Secrets of Highly Successful Groups” by Daniel Coyle, 2018. 

“Cultures and Organizations: Software of the Mind” by Geert Hofstede, Gert Jan Hofstede, and Michael Minkov, 2010. 

“The Corporate Culture Survival Guide” by Edgar H. Schein, 2009. 

“Diagnosing and Changing Organisational Culture: Based on the Competing Values Framework” by Kim S. Cameron and Robert E. Quinn, 2011. 

“Organizational Culture and Leadership” by Joanne Martin, 2001. 

“The Handbook of Organizational Culture and Climate” by Neal M. Ashkanasy, Celeste P.M. Wilderom, and Mark F. Peterson, 2011. 

“Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies” by Robert J. House, Paul J. Hanges, Mansour Javidan, Peter W. Dorfman, and Vipin Gupta, 2004. 

“The Character of a Corporation: How Your Company’s Culture Can Make or Break Your Business” by Rob Goffee and Gareth Jones, 1998. 

element 2: Training and Development

“Strategic Human Resource Management and Development” by Richard Thorpe, 2013 

“Developing and Training Human Resources in Organisations” by Kenneth N. Wexley and Gary P. Latham, 2002 

“Culture and Organisational Behaviour” by Jai B.P. Sinha, 2009 

“The Impact of Culture on Organisational Decision Making: Theory and Practice in Higher Education” by William G. Tierney, 2008 

“Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage” by William H. Macey and Benjamin Schneider, 2009 

“Learning in the Workplace: Strategies for Effective Practice” by Stephen Billett, 2001 

“The Fifth Discipline: The Art & Practice of The Learning Organisation” by Peter M. Senge, 1990 

“Organisational Culture and Leadership” by Edgar H. Schein, 2010 

“Training for Performance: Principles of Applied Human Learning” by John W. Newstrom and Edward E. Scannell, 1989 

“Managing Cultural Differences: Global Leadership for the 21st Century” by Robert T. Moran, Philip R. Harris, and Sarah V. Moran, 2011 

element 3: Employee Engagement

Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage – William H. Macey, Benjamin Schneider, Karen M. Barbera, Scott A. Young, 2009 

The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture they Can Celebrate – Jacob Morgan, 2017 

Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results – Lee J. Colan, 2009 

The Oxford Handbook of Employee Engagement, Motivation, and Self-Determination Theory – Editor: Marylène Gagné, 2014 

Employee Engagement in Theory and Practice – Editors: Catherine Truss, Rick Delbridge, Kerstin Alfes, Amanda Shantz, Emma Soane, 2013 

Magic: Five Keys to Unlock the Power of Employee Engagement – Tracy Maylett, Paul Warner, 2014 

Employee Engagement: A Literature Review – Sandeep Kular, Mark Gatenby, Chris Rees, Emma Soane, Katie Truss, 2008 

Work Engagement: A Handbook of Essential Theory and Research – Editors: Arnold B. Bakker, Michael P. Leiter, 2010 

Employee Engagement Through Effective Performance Management: A Practical Guide for Managers – Edward Mone, Manuel London, 2010 

The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal – Jim Loehr, Tony Schwartz, 2003 

element 4: Knowledge Leadership

“Cultivating Knowledge Sharing and Trust in Online Communities for Educators” – Joanne C. Preston, 2017 

“Building Organisational Culture that Stimulates Creativity and Innovation” – Evelina M. Rog, 2014 

“Knowledge Management and Organisational Learning: A Reader” – Paul M. Wright, 2018 

“The Culture Code: The Secrets of Highly Successful Groups” – Daniel Coyle, 2018 

“The Fifth Discipline: The Art & Practice of The Learning Organisation” – Peter M. Senge, 1990 

“Engaging the Knowledge Workforce: Strategies for Attracting and Retaining Talented People” – Elizabeth A. Smith, 2005 

“Organisational Knowledge Dynamics: Managing Knowledge Creation, Acquisition, Sharing, and Transformation” – Constantin Bratianu, 2015 

“Knowledge Leadership: The Art and Science of the Knowledge-based Organisation” – Steven Cavaleri, David J. Pauleen, 2010 

“Strategic Knowledge Management in Multinational Organisations” – Kevin O’Sullivan, 2007 

“Learning to Fly: Practical Knowledge Management from Leading and Learning Organisations” – Chris Collison, Geoff Parcell, 2004 

element 5: Feedback Mechanisms


“Feedback in Performance Reviews” by Emily A. Williams, 2018. 

“Organisational Feedback: A Dialogue for Change” by Sarah E. Jameson, 2017. 

“The Dynamics of Employee Feedback in Modern Organisations” by Mark T. Branson, 2016. 

“Cultural Considerations in Business Feedback Systems” by Linda O’Rourke, 2019. 

“Engagement and Feedback in the Workplace” by Julia H. Sanders, 2020. 

“The Science of Feedback: Strategies for Management” by Thomas K. Greenfield, 2015. 

“Feedback Cultures and Employee Engagement” by Sophie B. Lefevre, 2017. 

“Evaluating Feedback Processes in Global Teams” by Derek R. Hall and Anita P. Jackson, 2018. 

“Feedback Systems: Design and Analysis” by Richard L. Peterson, 2014. 

“Sustainable Feedback: Long-term Strategies for Employee Engagement” by Claire D. Thornton, 2021.