The How-To Guide: Enhancing Organisational Effectiveness through Policy Governance

Abstract

This series of discussions explore the aspects of policy governance within modern organisations, addressing key issues and providing insights into effective governance practices. The discourse begins with exploring the foundational principles of policy governance, emphasising the importance of clear frameworks that enhance organisational performance and compliance. Leadership is pivotal in steering policy development and ensuring that governance frameworks align with organisational goals and values.

Challenges in policy implementation are identified, highlighting barriers to effective governance, such as resistance to change and the complexities of adopting policies. The significance of stakeholder engagement is explored, stressing how inclusive approaches in policy formulation can enhance transparency and accountability, leading to more robust governance structures. Transparency and accountability are essential elements that foster trust and ensure rigorous compliance with established governance standards.

The influence of technological advancements on policy governance is then examined, noting how digital tools can revolutionise policy management, compliance monitoring, and reporting. The necessity of continuously evaluating governance policies through performance metrics and stakeholder feedback is discussed, illustrating how these practices support active improvements and maintain governance relevance.

Ethical considerations in policy development are also a focal point, advocating for governance strategies that prioritise ethical integrity and contribute to sustainable business practices. The discussion turns to the future of policy governance, anticipating shifts toward global regulatory compliance, sustainability, technological integration, and greater inclusivity.

Each topic collectively underscores the need for organisations to adopt comprehensive and adaptable governance frameworks that meet current regulatory and ethical standards and anticipate future challenges. Through such proactive governance, organisations can ensure sustained global success and integrity.


Article

Foundations of Policy Governance: Core Principles and Frameworks

Policy governance is a strategic framework that guides organisations in effectively managing operations and ensuring accountability at every level. This method delineates clear roles and responsibilities, establishes robust oversight mechanisms, and enhances transparency, aligning the organisation’s activities with its strategic objectives.

One of the fundamental principles of policy governance is the clear distinction of roles. By precisely defining the duties and limits of authority for board members, management, and staff, organisations can eliminate the ambiguity that might otherwise lead to operational inefficiencies or conflicts. This clarity facilitates smoother task execution and empowers individuals at all levels of the organisation to act with certainty and purpose.

Leadership is indispensable in the governance framework, providing the vision and direction necessary for achieving organisational goals. Effective leaders articulate and model the values and standards expected throughout the organisation. They also ensure that governance policies are adaptable to changes in the operational environment, which may include shifts in market conditions, regulatory updates, or technological advancements. This adaptability ensures that the organisation remains aligned with external realities while pursuing its internal objectives.

Transparency within policy governance involves open and honest communication about decision-making processes, which helps cultivate stakeholders’ trust. Implementing regular reporting, independent audits, and stakeholder reviews promotes this transparency. Such practices enable stakeholders to scrutinise and understand organisational actions and hold those in decision-making positions accountable for their conduct and performance.

Risk management is integrated into the governance framework to systematically identify and address potential threats that could impact organisational effectiveness or compliance. By pre-emptively managing risks, organisations can safeguard their assets and reputation, ensuring sustainability and stability. Effective governance policies facilitate a proactive approach to risk management by embedding risk assessment into the routine decision-making process, maintaining operational resilience.

Evaluation is essential to the governance process, providing a mechanism for ongoing assessment and refinement of governance strategies and policies. Through regular evaluations, organisations can gauge the effectiveness of their governance practices and make informed decisions about necessary adjustments. This continuous improvement helps organisations stay relevant and responsive to internal and external challenges.

Policy governance is a structured approach that enhances organisational management and accountability. It supports strategic alignment and ensures operations are conducted within a transparent and ethical standards framework. Leaders within this system are tasked with maintaining a governance structure responsive to changing environments and steadfast in upholding the organisation’s commitments to its stakeholders. By adhering to these principles, organisations can achieve sustained success and maintain robust relationships with their stakeholders, securing a stable and prosperous future.


Role of Leadership in Shaping Effective Governance Policies

The role of leadership in shaping effective governance policies is an area of significant interest within the field of policy governance. Leadership directs an organisation’s strategic vision and ethical standards and influences how policies are formulated, implemented, and monitored. Effective leaders ensure that governance policies are not merely formalities but are instrumental in driving organisational success and compliance.

Leadership in policy governance requires a balance between authority and collaboration. Leaders must assert control and direction while also fostering an environment where feedback and input from various stakeholders are valued. This dual approach ensures that policies are authoritative and reflect the organisation’s collective insights and needs.

One key responsibility of leaders in policy governance is establishing clear governance structures. This involves clearly defining roles and responsibilities, setting decision-making processes, and establishing checks and balances within the governance framework. By doing so, leaders ensure a systematic approach to managing the organisation that supports accountability and efficiency.

Leaders also ensure that governance policies align with the organisation’s objectives and values. This alignment is achieved through continuous dialogue with stakeholders, regular review of policy impacts, and policy adaptation in response to changing internal and external conditions. Leaders need a deep understanding of their organisation’s operations and industry trends.

Effective leaders in policy governance advocate for ethical standards and integrity. They set the tone at the top by modelling ethical behaviour and expecting the same from all organisation members. This commitment to ethics is essential in maintaining stakeholder trust and upholding the organisation’s reputation. Leaders must also ensure that governance policies are crafted and implemented to promote fairness and transparency.

Training and development are also essential components of leadership in policy governance. Leaders must continually enhance their understanding of governance best practices, regulatory changes, and management techniques. Investment in leadership development not only improves the individual capabilities of leaders but also strengthens the governance capacity of the organisation.

Policy governance’s effectiveness largely depends on the quality of its leadership. Leaders skilled in managing governance issues can establish a culture of compliance, ethical integrity, and strategic alignment within their organisations. These leaders ensure that governance policies are not static documents but active tools that adapt to the organisation’s and its stakeholders’ needs. Their ability to anticipate challenges, engage with diverse stakeholder groups, and promote a culture of continuous improvement is essential in maintaining the relevance and effectiveness of governance policies. Through strong leadership, organisations can achieve regulatory compliance, operational efficiency, long-term sustainability, and success.


Challenges and Strategies in Policy Implementation

Implementing policy governance in an organisation requires careful management and strategic foresight. One of the primary difficulties involves ensuring that governance policies are effectively communicated and understood across all levels of the organisation. This requires clear articulation of policies and consistent training and education to help staff at all levels understand their roles in compliance and enforcement.

Another significant challenge is the resistance that can sometimes be encountered within the organisation. Changes in governance policies can disrupt established routines and power structures, leading to pushback from those who may feel their interests are threatened. Managing this resistance involves a combination of engagement, persuasion, and sometimes negotiation, ensuring that the long-term benefits of new governance policies are understood and embraced.

Adapting policies is also a demanding aspect of policy governance. Regulatory requirements, technological advancements, and changing market conditions can all necessitate quick adjustments to governance frameworks. Organisations must maintain flexibility in their governance practices, allowing for swift adaptation to external changes without compromising the stability or integrity of the governance structure.

Monitoring and enforcing compliance with governance policies is yet another challenge. This typically requires the development of comprehensive monitoring systems that can track compliance across different departments and units. The effectiveness of these systems often depends on the availability of resources, including funding for monitoring tools and training for compliance officers. Without adequate resources, enforcing compliance can become a formidable task.

Integrating governance policies into the organisation’s broader strategic goals is essential yet challenging. Governance initiatives must support and enhance the organisation’s strategic objectives, not hinder them. This requires designing governance policies with a view to compliance and control and understanding how they impact the organisation’s operational and strategic flexibility.

Identifying these challenges requires a diverse approach. Effective communication, comprehensive training programs, and the engagement of all stakeholders are essential components. Developing flexible policy frameworks that adapt to changing internal and external conditions will support governance practices’ ongoing relevance and effectiveness. Investing in monitoring and enforcement mechanisms will ensure that governance policies are symbolic and actively influence the organisation’s practices and culture.

Successfully navigating the challenges of implementing policy governance can significantly enhance an organisation’s efficiency, integrity, and public trust. While the process may involve significant effort and resources, the benefits of a well-governed organisation—characterised by clear accountability, strong ethical standards, and strategic alignment—are worth the investment.


Stakeholder Involvement in Policy Development: Methods and Outcomes

Engaging stakeholders in the development and execution of governance policies is an aspect of policy governance. This process ensures that the policies are robust and reflective of the diverse perspectives and needs of all parties involved. Stakeholder engagement facilitates transparency and builds trust, enhancing the legitimacy and acceptance of governance frameworks.

Effective stakeholder engagement begins with identifying all relevant parties impacted by governance policies. These may include employees at various levels, customers, suppliers, investors, regulatory bodies, and the broader community. Each group may have different concerns and insights regarding the organisation’s governance practices, and their input can provide valuable perspectives that improve policy formulation.

Once stakeholders are identified, the next step involves establishing transparent and open communication channels. Regular meetings, surveys, focus groups, and public forums can be employed to gather input and feedback. Digital platforms can facilitate ongoing dialogue with stakeholders, particularly geographically dispersed ones.

Involving stakeholders in the governance process allows for a more comprehensive understanding of the risks and issues from multiple viewpoints. It can also pre-empt resistance to policy changes by involving those affected in the decision-making process. When stakeholders understand the rationale behind policies and see that their input has been considered, they are more likely to support and adhere to the governance framework.

Engaging stakeholders provides a mechanism for continuous improvement of governance policies. Feedback from regular engagement activities can help identify areas where policies may need adjustment or enhancement. This iterative process ensures that governance frameworks remain relevant and effective in addressing the organisation’s and its stakeholders’ needs.

Engagement must be managed with sensitivity to various stakeholder groups’ different power dynamics and interests. Balancing these can be challenging but is essential for equitable policy development. Effective facilitation, where discussions are guided in an impartial and structured manner, can help manage differing opinions and foster a cooperative environment.

Stakeholder engagement in policy governance enhances the quality and effectiveness of policies and promotes a culture of accountability and inclusivity. By actively involving stakeholders in the governance process, organisations can ensure that their policies are compliant with regulatory standards and aligned with their stakeholders’ expectations and values. This alignment is key to achieving sustainable success and maintaining a positive reputation in the marketplace.


Accountability Mechanisms in Policy Governance

Transparency and accountability are fundamental elements in the discipline of policy governance. These principles ensure that an organisation operates not only in compliance with legal and ethical standards but also in alignment with the expectations of its stakeholders. Implementing transparency and accountability in governance practices is essential for maintaining the trust and confidence of investors, customers, and regulatory bodies.

Transparency in policy governance involves the clear and open communication of governance activities’ processes and outcomes. This means that decision-making procedures, policy formulations, and the rationales behind them are accessible to all relevant stakeholders. Such openness is achieved through regular disclosures, comprehensive reporting, and the willingness to discuss governance practices. Organisations can mitigate suspicions and prevent misinformation by making information readily available and understandable, promoting a more trusting relationship with their stakeholders.

Accountability in governance refers to the obligation of the organisation to explain its actions and accept responsibility for them. This involves setting up mechanisms through which the organisation can be held responsible for achieving the intended outcomes of its governance policies and for handling the consequences of failing to meet these standards. Accountability mechanisms often include performance evaluation systems, external audits, and the establishment of compliance committees that oversee governance practices. These mechanisms are designed to ensure that checks and balances are in place to monitor the actions of those in decision-making roles and to address any deviations from agreed standards or expectations.

Organisations must cultivate a culture that values these principles to implement transparency and accountability effectively. This involves training all organisation members, from the highest levels of management to operational staff, on the importance of openness and ethical behaviour. Such a culture supports adherence to governance policies and proactive engagement in maintaining high standards of conduct.

The benefits of embedding transparency and accountability into organisational practices are significant. They help comply with regulatory requirements and enhance the organisation’s reputation, making it more attractive to investors and partners. These practices can lead to better risk management, as open and accountable governance structures will likely be more vigilant and responsive to potential issues.

Transparency and accountability contribute to the overall effectiveness of policy governance by encouraging a more engaged and motivated workforce. Employees who feel they are working in a fair and open environment will likely exhibit higher levels of commitment and productivity. They are also more inclined to contribute to the governance process, offering feedback and suggestions to improve policies and practices.

Integrating transparency and accountability into policy governance is indispensable for organisations aiming to achieve long-term sustainability and success. These principles protect all stakeholders’ interests and foster an organisational culture that promotes ethical standards and responsible business practices. Maintaining transparent and accountable governance systems remains essential as organisations continue to navigate the global environment.


Impact of Technological Advancements on Policy Management

Technology integration in policy governance has significantly transformed how organisations develop, implement, and monitor their governance policies. Technology offers tools and platforms that enhance the efficiency and effectiveness of governance practices, enabling organisations to meet regulatory requirements and stakeholder expectations better.

One of the primary benefits of technology in policy governance is the improvement in data management and analysis. Advanced software solutions allow organisations to collect, store, and analyse large amounts of compliance and operational performance data. This capability provides leaders with insights essential for informed decision-making and strategic planning. Technological tools can automate many of the routine tasks associated with data handling, reducing the likelihood of human error and freeing up resources for governance functions.

Technology facilitates stronger communication and reporting mechanisms. Online platforms and collaboration tools enable continuous and transparent interaction among governance bodies, management, and external stakeholders. These tools ensure that all parties are well-informed about governance activities and decisions, enhancing transparency. Digital reporting systems allow for the seamless dissemination of compliance reports and performance assessments, ensuring that these documents are accurate and timely.

Another significant aspect of technology in governance is its role in enhancing compliance monitoring. Digital compliance systems can track and report deviations from set governance policies in real time, alerting managers and governance officials to potential issues before they escalate. This prompt detection is vital for maintaining compliance with laws and regulations and swiftly implementing corrective actions.

The use of technology in governance supports greater accessibility and inclusivity. Digital governance platforms can be accessed remotely, making it possible for board members and governance officials not in the exact geographic location to participate actively in governance processes. This inclusivity ensures a diversity of perspectives in decision-making processes and enhances the governance strategies.

The use of technology in policy governance also presents challenges, primarily related to cybersecurity and data privacy. As organisations increasingly rely on digital platforms to manage sensitive governance data, they must also implement strong security measures to protect this data from cyber threats. This includes using encryption, secure access protocols, and regular security audits. Ensuring the privacy and security of governance information is essential for maintaining stakeholder trust and complying with data protection regulations.

Applying technology in policy governance provides numerous benefits that can significantly enhance how organisations oversee and manage their governance responsibilities. Technology empowers organisations to achieve more efficient and effective governance, from improved data management and analytical capabilities to enhanced communication, reporting, and compliance monitoring. Organisations must address the cybersecurity challenges associated with digital governance systems to utilise these benefits and protect sensitive information fully. As technology continues to advance, the strategic integration of these tools into governance practices will remain a key factor in the success and resilience of organisations.


Policy Governance in Non-Profit vs. For-Profit Organisations

The governance of for-profit and not-for-profit organisations shares many fundamental principles, such as transparency, accountability, and integrity. The specific governance frameworks, strategies, and objectives can differ significantly due to the distinct missions, stakeholder expectations, and regulatory environments that characterise these two types of entities.

For-profit organisations are primarily focused on maximising shareholder value. Their governance policies are often driven by the need to achieve financial targets and maintain competitive advantage. This focus influences the formulation of policies related to financial management, risk assessment, and strategic decision-making. Governance structures in for-profit entities typically emphasise robust financial controls, compliance with market regulations, and effective management of corporate resources to enhance profitability and shareholder returns.

Not-for-profit organisations are mission-driven, focusing on delivering social, educational, or charitable services rather than generating profit. Their stakeholders include donors, volunteers, service recipients, and the broader community rather than shareholders. Governance policies in not-for-profits are designed to ensure that resources are used efficiently and ethically to advance their altruistic goals. This involves transparency in allocating funds and reporting results, stringent compliance with donor stipulations, and adherence to ethical standards in all activities.

One of the key governance challenges for not-for-profits is balancing fulfilling their mission and maintaining financial sustainability. Governance policies must address funding strategies, cost management, and sometimes regulatory requirements specific to charitable status. These organisations must also effectively demonstrate their impact to sustain donor confidence and public support, which is essential for their operational continuity.

In for-profit entities, governance policies also address corporate succession, mergers and acquisitions, market expansion, and investor relations. These policies are shaped by a need to respond swiftly to market changes and opportunities, emphasising strategic agility and innovation. Governance structures facilitate quick decision-making processes that align with long-term business strategies and immediate financial goals.

Risk management is another area where governance policies diverge between the two sectors. While all organisations must manage risks, the nature and implications of these risks can vary. For-profits often deal with market-driven risks, such as economic downturns or changes in consumer preferences, which directly affect their profitability. Not-for-profits may face significant operational risks, including funding cuts or policy changes in government grants that could affect their ability to deliver services.

The role of the board in policy governance varies between these entities. For-profit boards are often comprised of individuals who focus on strategic business growth and financial oversight. Not-for-profit boards may include members specifically passionate about the organisation’s mission. They may bring diverse perspectives from various professional backgrounds to support the organisation’s goals without the direct profit incentive.

Governance policies that promote ethical practices ensure sound management and promote accountability benefit both types of organisations. Approaches to achieving these outcomes are tailored to their specific operational contexts and ultimate objectives. Understanding these nuances is essential for effective governance in the for-profit and not-for-profit sectors, each with unique challenges and opportunities.


Evaluating the Effectiveness of Governance Policies

Evaluating the effectiveness of governance policies is a fundamental aspect of policy governance. It ensures that these policies comply with external regulations and support effective management and the achievement of organisational objectives. The evaluation process provides the necessary feedback that informs the continuous improvement of governance frameworks, adapting to internal organisational needs and external environmental changes.

The first step in evaluating governance policies involves defining clear and measurable objectives for what the policies are intended to achieve. These objectives should be aligned with the organisation’s overall strategic goals and could range from enhancing operational efficiency and ensuring compliance with legal standards to fostering a more inclusive workplace. Establishing these benchmarks is essential for subsequent assessments of policy performance.

Performance indicators are a key method in the evaluation process. These indicators should be specific, measurable, attainable, relevant, and time-bound (SMART). For instance, a governance policy that improves financial accountability within an organisation might use indicators such as the timeliness and accuracy of financial reporting or the frequency of audit findings. These metrics provide quantitative data that can be tracked to assess improvement or identify areas needing further attention.

Feedback from internal and external stakeholders is also invaluable in evaluating the effectiveness of governance policies. This feedback can be gathered through surveys, interviews, and regular reviews. Stakeholders typically include employees, management, board members, investors, and regulators, each offering unique perspectives on the governance processes and their impact. This feedback is particularly important as it provides insights into how the policies are perceived and their practical implications on daily operations.

Benchmarking against industry standards or similar organisations can provide an external perspective on the effectiveness of governance policies. This process involves comparing an organisation’s policies and performance with those of peers or industry leaders to identify best practices and areas for improvement. Benchmarking helps ensure that an organisation’s governance standards are current and competitive.

Regular audits are another element of the evaluation process. Independent external auditors should conduct these audits to ensure objectivity. They help verify the accuracy of the organisation’s governance reports and assess compliance with stated governance policies and external regulatory requirements. Audits also play a role in risk management by identifying governance failures and potential risks before they manifest as significant problems.

Documenting the evaluation results and implementing necessary changes based on these results ultimately closes the loop of the governance policy evaluation process. This requires a commitment from top management and the board to act on the insights gained and invest in the necessary resources for implementing improvements. Change management strategies may be required to ensure that adjustments to governance policies are effectively integrated into the organisation.

Evaluation of governance policies is not a one-time task but a continuous cycle that ensures policies remain effective and relevant. By systematically assessing their performance, organisations can enhance their governance structures, leading to better management practices, improved compliance, and greater organisational success.


Ethical Issues in Policy Creation and Enforcement

Ethical considerations in policy governance form a foundational pillar that ensures organisational decisions and actions are practical and morally sound. Establishing an ethical framework within policy governance systems supports transparency, accountability, and integrity—qualities that enhance stakeholder trust and compliance with regulatory requirements.

The creation and enforcement of ethical guidelines within governance policies require a deliberate focus on the values that define the organisation. These values should be clearly articulated in the organisation’s mission statement and reflected in all its governance policies. These values must resonate throughout every level of the organisation, from the boardroom to the frontline employees.

An effective way to embed ethical considerations into governance is by developing a code of conduct that outlines expected behaviours and ethical practices. This code is a reference point for all organisation members and provides a clear framework for handling ethical dilemmas. Training programs designed to educate employees about these guidelines help ensure everyone understands their ethical responsibilities and the consequences of non-compliance.

Implementing systems to monitor adherence to ethical standards is vital. These systems might include regular audits, compliance checks, and mechanisms for reporting unethical behaviour without fear of retaliation. Such measures detect and prevent unethical practices and demonstrate the organisation’s commitment to ethical governance.

Policy governance must consider the broader impact of organisational activities on all stakeholders, including employees, customers, suppliers, and the community. Ethical governance policies should facilitate fair practices, such as equitable treatment of staff, honest marketing, and responsible environmental behaviour. This consideration ensures that the organisation’s operations do not adversely affect its stakeholders and that it contributes positively to the community in which it operates.

When ethical breaches occur, the organisation must act decisively. This involves conducting thorough investigations, holding those responsible accountable, and taking steps to prevent future violations. Handling ethical breaches transparently and responsibly mitigates the damage to the organisation’s reputation and reinforces the culture of integrity and ethical behaviour.

In managing ethical considerations, organisations must stay abreast of changes in legal standards and societal expectations. As regulatory frameworks change and public awareness of corporate ethics grows, organisations must continuously review and update their governance policies to remain compliant and relevant.

Integrating ethical considerations into policy governance is not merely about compliance with laws and regulations. It involves a commitment to promoting a culture of integrity that permeates all aspects of the organisation’s operations. By prioritising ethical practices in policy governance, organisations protect themselves from legal and reputational risks and enhance their overall effectiveness and sustainability. This commitment to ethics builds deeper trust with stakeholders and secures a competitive edge in the marketplace, proving that good ethics is also good business.


Future Directions in Policy Governance Research

Exploring global trends and best practices in policy governance is essential for organisations seeking to stay ahead. By understanding how different cultures and regulatory environments impact governance, organisations can adapt and refine their policies to meet international standards and expectations.

A significant trend in global policy governance is the growing emphasis on sustainability and social responsibility. Organisations are expected to comply with environmental regulations and proactively engage in practices that benefit society and the environment. This shift is reflected in integrating sustainability goals into corporate governance frameworks worldwide, necessitating policies that address everything from carbon footprints to community engagement and fair labour practices.

Another key trend is the increasing use of technology in governance. Digital tools are revolutionising how policies are managed, monitored, and enforced. For example, blockchain technology is being explored for its potential to enhance transparency and security in governance processes. Artificial Intelligence (AI) automates compliance checks and risk assessments, allowing for more efficient governance practices that adapt to new data and situations.

Data protection and cybersecurity have also become integral aspects of policy governance. With data breaches and cyber threats posing significant risks, organisations must develop robust policies to protect sensitive information and ensure compliance with global data protection laws such as the GDPR in the European Union. This involves technical measures and comprehensive training programs to ensure that all employees understand their roles in safeguarding data.

Governance frameworks must be flexible and adaptable. As markets and technologies progress, so must the policies governing them. This requires a continuous process of review and adaptation, with mechanisms in place to quickly incorporate changes into the organisation’s operational procedures.

Best practices in policy governance also strongly emphasise ethics and integrity. This involves establishing clear ethical guidelines and ensuring that they are adhered to at all levels of the organisation. Training and regular ethical audits reinforce this culture, ensuring that every decision aligns with the organisation’s core values and ethical standards.

Implementing international standards and frameworks, such as the ISO standards for governance, is another aspect of best practice that organisations are increasingly adopting. These standards provide a proven methodology for managing risks and enhancing accountability, making them valuable tools for organisations looking to improve their governance practices.

Best practices in governance also recognise the importance of stakeholder engagement. This includes not only shareholders but also customers, employees, and the wider community. Effective governance policies consider the needs and expectations of all stakeholders, using their feedback to shape policy decisions. This approach enhances the legitimacy and effectiveness of governance policies, builds trust, and strengthens the organisation’s relationships with its stakeholders.

Adopting global trends and best practices in policy governance is essential for organisations aiming to achieve excellence in their governance efforts. By staying informed of these developments and adapting accordingly, organisations can ensure that their governance frameworks are robust, responsive, and aligned with global standards and local needs.

Using Governance Manager Articles

Governance Manager articles offer a strategic approach to knowledge acquisition within a particular field of governance.  Each article is meticulously crafted to synthesise a substantial body of research into a concise and readily digestible format.  This comprehensive approach ensures readers are presented with the latest data and leading industry perspectives.

To maximise the utility of these articles, readers are encouraged to actively engage with key concepts.  Consideration of these concepts can prove invaluable when evaluating current governance practices and designing tailored improvement programs specific to an organisation’s unique needs.

For a more granular assessment of governance maturity, the Governance Manager tool is a valuable companion resource. This tool allows for the benchmarking of an organisation against recognised industry standards.  It also facilitates the development of bespoke improvement programs informed by expert guidance from a global network of specialists.

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